Career

Employer: BR PITLOCHRY LTD T/A Prince Of India

SOC Code: 1222

Salary: £38,700 Per Annum

Hours: 37.5 Hours Per Week

Contract Type: Permanent

Job Responsibilities:

As an Operations Manager at Prince Of India, you will be responsible for overseeing daily operations, ensuring smooth service, and maintaining high standards of customer satisfaction. Your key responsibilities will include:

Managing budgets and maintaining financial records while coordinating with delivery companies to ensure timely deliveries.

• Collaborating with chefs to plan and update menus.
• Promoting special offers and regularly updating the website.
• Handling customer complaints effectively to maintain high service standards.
• Overseeing inventory and ordering supplies as needed.
• Recruiting, training, supervising, and motivating both permanent and temporary staff.
• Organising staff rotas and ensuring adequate staffing levels.
• Enforcing strict compliance with health and safety regulations, maintaining accurate records.
• Monitoring food quality and service standards to ensure customer satisfaction.
• Managing administrative records and ensuring compliance with operational procedures.
• Skills, Experience, and Qualifications Required:
• GCSEs or equivalent qualification.
• Minimum of 2 years of experience in customer service, preferably within the hospitality or catering industry.
• Strong leadership and teamwork skills with the ability to motivate staff.
• Excellent verbal and written communication skills.
• Flexibility to work on weekends and public holidays.

English Language Requirement:

Candidates must demonstrate proficiency in reading, writing, speaking, and understanding English to at least B1 level on the Common European Framework of Reference for Languages (CEFR) scale.

This role is ideal for a highly organised and customer-focused professional who thrives in a fast-paced hospitality environment.